Refund and Cancellation Policy
At Butterfly Studio, customer satisfaction is important to us. Please review our refund and cancellation terms carefully.
Order Cancellation
Orders may be cancelled:
- Before shipment or dispatch
- Before custom artwork production begins
Once an order is shipped, cancellation requests may not be accepted.
Refund Eligibility
Refunds may be approved in cases such as:
- Damaged product received
- Wrong item delivered
- Product significantly different from description
- Order lost during transit
Non-Refundable Situations
Refunds may not be applicable for:
- Minor color differences due to screen settings
- Handmade variations
- Customer change of mind after shipment
- Customized or personalized artworks
- Improper handling after delivery
Damaged Product Claims
If you receive a damaged product:
Please contact us within 48 hours of delivery with:
- Order number
- Photos/videos of the damaged item
- Packaging images
Failure to report within the specified time may affect claim eligibility.
Refund Processing Time
Approved refunds are generally processed within:
- 5–10 business days
Refund timelines may vary depending on the payment provider or bank.
Return Shipping
In eligible cases, return instructions will be shared by our support team.
Customers should not return products without authorization.
Marketplace Vendor Products
As Butterfly Studio operates as a multi-vendor marketplace, certain refund decisions may involve the respective seller or artist.
Contact Information
For cancellations, refunds, or support requests, please contact us through the official contact page on butterflystudio.store.